You must not have significant playtime invested into a game you want to refund.Sometimes, this period can be extended to 30 days, especially if you are unsatisfied with the license agreement or warranty terms of a purchased product. Refund requests must be made within 14 days of the purchase.Refund requests also must meet specific Microsoft criteria: Note that refunds do not apply for digital movies, TV shows, or TV app purchases. Gifted games and game purchases if you are a sender, not a receiver.You’ll find them in the Microsoft Account Order History. Digital pre-orders up to 10 days before the product launch.Non-redeemed and not used digital game single-use consumables.This includes bundles that contain multiple games or digital products. Here are the products that are eligible for refund or cancellation through the Xbox program: If you want to refund your Xbox device, you must go through a different program. The Xbox refund program applies only to digital gaming content. Not all products in the Microsoft Store are eligible for a refund.Their comprehensive refund program is part of the “buying experience,” but Microsoft reserves the right to decline a refund if they find you are abusing their system. Even when you do so, Microsoft will review your problem and make an appropriate decision on whether to refund you or not. Refunds are not guaranteed, so you’ll need to make a request.Make sure you are the only one who can sign into your account, and there won’t be any unwanted purchases in the future. If someone else has access to your account, you’ll have to ensure it’s secured and that you are familiar with all the security settings. Use the account from which the purchase was made to request a refund.
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